If you are a pet sitter, trust and responsibility are key. It's important that owners can tell that you are the person with whom their pet is in good hands. But how do you let the world see that you are that reliable sitter? How do you increase the likelihood that pet owners (continue to) book you? One of the most important things that comes with excellent service is clear communication. Read our tips on how you sell yourself as a pet sitter and how to communicate with pet owners.
Your shop window
With your pet sitter profile, you give that important first impression. In your profile, you would like to share sufficient, reassuring information. Describe clearly why you want to be a pet sitter, what your experience with pet care is and what exactly you have to offer - for instance, if you offer pet boarding: what would you do with the dog? How much time will you be spending with the dog? Where will you be walking him? etc.
Pet owners are also curious about you as a person, so write a little bit about yourself and what your average day looks like. Read here how to make an irresistible pet sitter profile
Communication before the booking starts
When owners start looking for a pet sitter, they're usually looking for a solution for their holiday or business trip urgently. Moreover, it is quite exciting to search online for a sitter you haven't met before. That's why it's very important to respond to messages quickly, even if you have to reject the enquiry. A pet owner just wants to know if you might be available. Aren't you sure yet whether you can meet the request? Accept the message anyway, because then you can communicate with each other, ask questions and discover what the pet owner is looking for exactly. If there is no match after all, you can decide to cancel the contact.
The meet & greet
Communicating clearly doesn't just mean sharing information, it's also important to ask a lot of questions. If you ask loads of stuff about the host pet, you show that you take your job seriously. Ask for as much information as possible about the character, needs and habits of the pet. This is important because during the reservation, you will be the one responsible for the guest pet. You want to make sure you know his habits and personality and to be able to recognize deviant behaviour, illness or other problems.
During the meet & greet, don't forget to be honest and upfront if you do not know certain things or if you are not used to do something, such as administering medication or dealing with a big, strong dog. It is not a big deal if you haven't got a lot of experience with a certain thing, but it is important that the owner knows about this. He or she then can then give you the right information you need, or in any case, decide to find another pet sitter. This is very common and you don't need to be ashamed about this. It's the same the other way around: you are always free to say 'no' after a meet & greet.
Photo updates
During the reservation, we recommend sending a photo update at least once a day. For pet owners, it is very nice and reassuring to see how things are going with their dog or cat. Via the Pawshake app, you can easily take photos and tag the right pet. Take photos of the pet that is enjoying his dinner, or a picture of yourself with the dog during a nice walk or during playtime. This gives a good impression of the situation at home and makes the difference between an average pet sitter and a great one. So: don't wait until the owner asks you how things are going, but make sure you inform them proactively
Questions and concerns
During the reservation, it might happen that you notice something strange about the pet. The dog or cat behaves differently, eats a lot or very little, is scared or stressed or shows signs of separation anxiety - something that might worry you. It is important to communicate honestly and openly with the owner, without causing unnecessary panic. Transparent communication ensures that the owner is informed and this gives peace of mind, even when there are concerns. Is there something you want to discuss with the pet owner? You can message them with the Pawshake-app. Explain it to the owner and ask his / her feedback. In most cases, the owner will be able to give you useful advice. After all, he or she knows the dog or cat best!
Can't you reach the pet owner at their holiday adress? Before the booking starts, always ask for a back-up contact and emergency numbers such as those of the veterinarian. Do you need advice? The Pawshake cuIf the reservation is done, it's important to not let your client ignorant. Send a final message to the pet owner in which you summarize how the reservation went and what your follow-up agreements are - for example, the key exchange or pick-up and drop-off of the pet. Do you offer home visits? Then, preferably, agree to not leave the key in the house on your last visit, but keep the key with you until the owner is back at home with the pet safely. So in case of delay you can always visit to the pet, if necessary.
Become a pet sitter?
Peak season is coming up, there will be a lot of pet owner who want to go on vacation and their pets deserve loving, personal care during there absence. Can you offer these pets a warm comfy home? As a pet sitter at Pawshake you decide which services you offer, which pets you take in and what price you ask for. Sign up as a pet sitter for free!
